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Operation

$19/hour

The Hotel Operations Assistant supports the daily operations of the hotel, ensuring smooth and
efficient service delivery. This role involves coordinating various departments, assisting with guest
services, and ensuring the highest standards of customer satisfaction are maintained.

Guest Services:
-Assist in managing the front desk, ensuring a warm welcome for all guests.
-Address guest inquiries, requests, and complaints promptly and professionally.
-Support the reservation process and manage guest check-ins and check-outs efficiently.
-Ensure that all guest information is accurately recorded and maintained.

Operational Support:
-Coordinate with housekeeping, maintenance, and other departments to ensure rooms and facilities
are prepared and maintained to the highest standards.
-Monitor inventory levels of supplies and amenities, and place orders as needed.
-Assist in managing hotel bookings, cancellations, and modifications.
-Help oversee the smooth operation of events and functions within the hotel.

Administrative Duties:
-Maintain accurate records of guest accounts and transactions.
-Assist with the preparation of reports, including occupancy rates, revenue, and guest satisfaction
metrics.
-Support the operations manager with scheduling, payroll, and other administrative tasks.

N/A

Flexible schedule. Weekend needed.days

8 hours between 7am and 11pmhour

No

Maybe (TBA)

Ex. 1) No overtime work & payments Ex. 2) hourly pay rate x 1.5 x overtime hours with prior authorization

N/A